Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached.
1.We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue a return. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
2.Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported by Email within 14 days of receipt. Without any prior report/notification, we will not issue the refund. If you believe you have received an incorrect item, please contact us within 14 days of receiving your package. Report email: Info@TrufflebuttasHairEmporium.com .
3.Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. If the returning is due to buyer’s problem. We do not provide return shipping labels. The unauthorized rejection /return is not allowed at the time of delivery, and the cost of unauthorized rejection/return will be paid by the customer.
1.If the returning is due to our problems (Such as incorrect products, quality problem of products), we will provide a full refund for you.
2.If the returning is due to buyer’s problems (Such as don’t like/want, order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.
3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within 7- 10 business days. If you no longer use that original card, please contact us in advance.
4.If you have any problems with order/products/payment, please contact us. If you return the items without prior contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.